Shipping Policy

Roselli ships worldwide from our warehouse in Finland. All orders are shipped with tracking, and you will receive tracking information by email once your order has been processed.

Delivery times are estimates and may vary depending on destination, customs processing, weather conditions, and carrier performance.

Order processing

Orders are typically processed within 1–3 business days.

Please note that engraved and personalized products may require additional processing time.

Shipping, duties & customs overview

• Orders shipped within the European Union are not subject to import duties, customs fees, or additional taxes upon delivery.
• For Switzerland, the United Kingdom, the United States, Canada, and Japan, all applicable duties and taxes are included in the purchase price and covered by Roselli. No additional charges will be collected upon delivery.
• For other destinations outside the European Union, import duties, taxes, and customs fees may apply depending on local regulations.
• All orders are shipped with tracking.
• Delivery times are estimates and may vary depending on destination and carrier performance.
  
  

Customs, duties and taxes

Orders shipped within the European Union are not subject to import duties, customs fees, or additional taxes upon delivery.

For shipments to Switzerland, the United Kingdom, the United States, Canada, and Japan, all applicable duties and taxes are included in the purchase price and covered by Roselli. No additional charges will be collected upon delivery.

For other destinations outside the European Union, import duties, taxes, and customs fees may apply depending on local regulations. Unless otherwise stated, any such charges are the responsibility of the customer.

Unclaimed shipments

Customers are responsible for collecting their shipments.

If a shipment is not collected and is returned to Roselli Oy, any return shipping costs, handling fees, customs charges, or other costs incurred by Roselli may be deducted from any refund.

Lost or delayed shipments

If your shipment appears delayed or lost, please contact us at info@roselli.fi and we will assist in locating your order.

Contact

If you have any questions regarding shipping, please contact:

Roselli Oy
Rosellintie 1
17880 Harmoinen
Finland

Email: info@roselli.fi